Job Openings » Technical Support Executive
Technical Support Executive
by Delta TechTechnical Support
Skills
Customer service, understanding of the technical fundamentals of our products, Analysis and debugging skill
Job Description
- Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
- Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
- Assist customers in the installation and integration of our products
- Track and monitor all support cases to ensure timely resolution and follow-up Clearly identify, document, and find solutions for customer issues and product problems
- Escalate critical customer situations to the appropriate level of management and engineering expertise
- Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base
Job Requirement
- Knowledge of customer service skills
- Understanding of the technical fundamentals of our products.
- Experience or high interest in the enterprise endpoint security space
- Experience supporting multiple, simultaneous engagements/customers
- Analysis and debugging skill
- Ability to function as an individual contributor and/or a member of a team
We are offering:
- Attractive Salary (No bar for right and deserving candidate)
- Festival Allowances
- Annual Performance Review
- Flexible timings against performance
- Friendly, competitive, and creative working environment
- Refreshment Outing
- Global exposure and growth opportunities