Job Openings » Technical Support Executive

Technical Support Executive

by Delta Tech

Technical Support

Skills
Customer service, understanding of the technical fundamentals of our products, Analysis and debugging skill

Job Description

  • Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
  • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
  • Assist customers in the installation and integration of our products
  • Track and monitor all support cases to ensure timely resolution and follow-up Clearly identify, document, and find solutions for customer issues and product problems
  • Escalate critical customer situations to the appropriate level of management and engineering expertise
  • Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base

Job Requirement

  • Knowledge of customer service skills
  • Understanding of the technical fundamentals of our products.
  • Experience or high interest in the enterprise endpoint security space
  • Experience supporting multiple, simultaneous engagements/customers
  • Analysis and debugging skill
  • Ability to function as an individual contributor and/or a member of a team

We are offering:

  • Attractive Salary (No bar for right and deserving candidate)
  • Festival Allowances
  • Annual Performance Review 
  • Flexible timings against performance
  • Friendly, competitive, and creative working environment
  • Refreshment Outing
  • Global exposure and growth opportunities